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A total spend of minimum RM150 (inclusive 6% GST) in a single receipt will automatically qualify you as member.


Member Discount
Enjoy 5% member discount on normal-priced items.

Birthday Privilege
Celebrate your birthday with 1 time 30% Birthday Discount Voucher valid on normal-priced items. Valid up to RM530 (inclusive 6% GST) purchase in a single receipt.

Seed Point accumulation and reward
Earn 1 seed point with RM1 spent and every 300 Seed Points accumulated will receive RM10 Beauty Tree Voucher for redemption.

Member Exclusive Promotion
Enjoy bonus points and exclusive discounts on special occasion.

Reward Program
Top spender to be rewarded annually.

Exclusive invitation to launches, workshops and events
Receive invitation to exclusive promotions and launches events & beauty workshops.


No Membership Card
No card issuance and your membership number is as per your Identity Card Number. You are encouraged to present your original Identity Card to cashier for verification.

Membership validity
Membership will be renewed automatically with minimum spend of RM300 (inclusive 6% GST) per annum.

Expired membership
Member with annual spend of less than RM300 (inclusive 6% GST) will become non-active and can be reactivated with spending of RM150 (inclusive 6% GST) in a single receipt.

(Effective 1st January 2018)



  • Every RM1 spent, earn 1 Seed Point.
  • There is no expiry to the Seed Points earned.
  • Seed Points can be earned on normal-priced and discounted items.
  • Only active member is eligible to earn Seed Points based on total receipt value.
  • Non-active member will need to reactivate membership to earn Seed Points by spending minimum of RM150 (inclusive 6% GST) in a single receipt.


  • Every accumulated 300 Seed Points will be converted into RM10 Beauty Tree Voucher to be used for next purchase.
  • RM10 Beauty Tree Voucher is valid for 90 days from the issuance date. Expired Beauty Tree Voucher is not eligible for point reinstatement or extension of validity period.
  • Only ONE [1] RM10 Beauty Tree Voucher redemption is allowed in single receipt.
  • RM10 Beauty Tree Voucher can be used on top of 5% Member Privilege.
  • RM10 Beauty Tree Voucher is not applicable on 30% Birthday Discount and selected promotions.
  • RM10 Beauty Tree redemption are non-transferable and not exchangeable for cash.


  • Your personal data and other relevant information which you have provided to THE FACE SHOP Malaysia and Nature Smart Malaysia by LG HOUSEHOLD & HEALTH CARE MALAYSIA SDN. BHD. (formerly known as Questeam Sdn Bhd) in this form will be used and processed for customer relations management.
  • The provided Personal Data may be used by us for obtaining feedback in relation to our goods and services, advertising, marketing and communication.
  • Your Personal Data may be disclosed to our affiliates, services providers if necessary for Purpose and as permitted by applicable data privacy laws.
  • You may request access or correction of the Personal Data or limit the processing of Personal Data at any time hereafter by submitting such request to us via email to By submitting your Personal Data, you consent to the processing and transfer (if required) of your Personal Data by us.


  • This customer relations program is intended for use of THE FACE SHOP Malaysia and Nature Smart Malaysia by customers who register at our stores in Malaysia only.
  • Customers shall deemed to have read, understood and agreed to the terms and conditions of the customer relations program.
  • Terms and conditions are determined by LG HOUSEHOLD & HEALTH CARE MALAYSIA SDN. BHD. (formerly known as Questeam Sdn Bhd) and the company has the sole discretion to amend without prior notice.
  • Customer profile is non-transferable.


  • Data peribadi anda dan maklumat berkaitan lain yang telah anda berikan kepada THE FACE SHOP Malaysia dan Nature Smart Malaysia melalui LG HOUSEHOLD & HEALTH CARE MALAYSIA SDN. BHD. (formerly known as Questeam Sdn Bhd) dalam borang ini akan digunakan dan diproseskan untuk pengurusan perhubungan pelanggan.
  • Data peribadi yang diberikan mungkin akan digunakan oleh kami untuk memperoleh maklum balas tentang barangan dan perkhidmatan kami, pengiklanan, pemasaran dan komunikasi.
  • Data peribadi anda mungkin akan didedahkan kepada sekutu atau pembekal perkhidmatan kami jika diperlukan untuk tujuan kami dan seperti yang dibenarkan bawah undang-undang privasi data yang terpakai.
  • Anda boleh minta akses atau pembetulan atas data peribadi anda atau mengehadkan pemprosesan data peribadi anda pada bila-bila masa dengan mengemukalan permintaan kepada kami melalui emel kepada Dengan memberikan data peribadi anda, anda bersetuju dengan pemprosesan dan pemindaan data peribadi anda oleh kami (jika diperlukan).


  • Semua borang berkenaan data peribadi yang dilengkapi adalah untuk tujuuan kegunaan THE FACE SHOP Malaysia dan Nature Smart Malaysia sahaja.
  • Pelanggan dianggap sudah membaca, memahami dan bersetuju dengan terma dan syarat program pengurusan perhubungan pelanggan.
  • Terma dan syarat ditentukan oleh LG HOUSEHOLD & HEALTH CARE MALAYSIA SDN. BHD. (formerly known as Questeam Sdn Bhd) dan syarikat terserbut mempunyai budi bicara untuk meminda tanpa memberi notis terlebih dahulu.
  • Keahlian tidak boleh dipindah milik.