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MEMBERSHIP PRIVILEGE

A total spend of minimum RM140 in a single receipt will automatically qualify you as member.


THE REWARD

Member Discount
Enjoy 5% member discount on normal-priced items.

Birthday Privilege
Celebrate your birthday with 1 time 30% Birthday Discount Voucher valid on normal-priced items. Valid up to RM500 purchase in a single receipt.

Seed Point accumulation and reward
Earn 1 seed point with RM1 spent and every 300 Seed Points accumulated will receive RM10 Beauty Tree Voucher for redemption.

Member Exclusive Promotion
Enjoy bonus points and exclusive discounts on special occasion.

Reward Program
Top spender to be rewarded annually.

Exclusive invitation to launches, workshops and events
Receive invitation to exclusive promotions and launches events & beauty workshops.


THE PROGRAM

No Membership Card
No card issuance and your membership number is as per your Identity Card Number. You are encouraged to present your original Identity Card to cashier for verification.

Membership validity
Membership will be renewed automatically with minimum spend of RM300 per annum.

Expired membership
Member with annual spend of less than RM300 will become non-active and can be reactivated with spending of RM140 in a single receipt.

(Effective 1st January 2018)


 REWARD POINTS


EARN SEED POINT

  • Every RM1 spent, earn 1 Seed Point.
  • There is no expiry to the Seed Points earned.
  • Seed Points can be earned on normal-priced and discounted items.
  • Only active member is eligible to earn Seed Points based on total receipt value.
  • Non-active member will need to reactivate membership to earn Seed Points by spending minimum of RM140 in a single receipt.


REDEEM RM10 BEAUTY TREE VOUCHER

  • Every accumulated 300 Seed Points will be converted into RM10 Beauty Tree Voucher to be used for next purchase.
  • RM10 Beauty Tree Voucher is valid for 90 days from the issuance date. Expired Beauty Tree Voucher is not eligible for point reinstatement or extension of validity period.
  • Only ONE [1] RM10 Beauty Tree Voucher redemption is allowed in single receipt.
  • RM10 Beauty Tree Voucher can be used on top of 5% Member Privilege.
  • RM10 Beauty Tree Voucher is not applicable on 30% Birthday Discount and selected promotions.
  • RM10 Beauty Tree redemption are non-transferable and not exchangeable for cash.

TERMS AND CONDITIONS

  • This customer relations program is intended for use of THE FACE SHOP Malaysia and Nature Smart Malaysia by customers who register at our stores in Malaysia only.
  • Customers shall deemed to have read, understood and agreed to the terms and conditions of the customer relations program.
  • Terms and conditions are determined by LG HOUSEHOLD & HEALTH CARE MALAYSIA SDN. BHD. (formerly known as Questeam Sdn Bhd) and the company has the sole discretion to amend without prior notice.
  • Customer profile is non-transferable.

PRIVACY POLICY

This Privacy Policy sets out the basis which LG Household & Health Care Malaysia Sdn. Bhd. (Company No. 290413-V), our related corporations, and affiliates (collectively referred to in this notice as “we”, or “us”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). This Privacy Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes. 

WHY DO WE COLLECT YOUR PERSONAL DATA?

We collect and process personal data that you voluntarily provide for the purposes of obtaining feedback in relation to our goods and services, advertising, marketing and communication, customer relationship management program, and any related purposes (“Purposes”).

We may use your contact details to contact you for any of the Purposes.

WHAT TYPES OF PERSONAL DATA DO WE COLLECT?

When you agree to participate in our customer relationship management program, we may collect certain personal data, such as:

  • demographic information, including identification details, gender, date of birth, and contact details; and
  • sensitive personal data, including religious beliefs or other beliefs of a similar nature.

The provision of your personal data is voluntary.

WHO WILL SEE YOUR PERSONAL DATA?

You are sharing your personal data with us, which may be disclosed to our related parties, any third party service providers, agents and other organisations we have engaged which may be situated outside Malaysia, for the processing of your personal data by such data processor, if required for the Purposes. We will take reasonable steps to ensure that your personal data is protected.

HOW DO WE PROTECT YOUR PERSONAL DATA?

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We may retain your personal data for as long as it is necessary to fulfil the Purposes, or as required or permitted by applicable laws.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the Purposes for which the personal data was collected, and is no longer necessary for legal or business purposes.

HOW TO WITHDRAW YOUR CONSENT?

The consent that you provide for the use and processing of your personal data will remain valid until such time it is being withdrawn by you. You may withdraw consent and request us to stop using, processing and/or disclosing your personal data by submitting your request via email to customer@thefaceshop.net.my.

Please note that withdrawing consent does not affect our right to continue to use, process, and disclose your personal data where such use, processing, and disclosure without consent is permitted or required under applicable laws.

HOW TO ACCESS OR UPDATE YOUR PERSONAL DATA?

If you wish to make (a) an access request for access to a copy of your personal data in our possession or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data in our possession, you may submit your request via email to customer@thefaceshop.net.my.   

TRANSFERS OF PERSONAL DATA OUTSIDE OF MALAYSIA

Your personal data may be transferred to any place outside Malaysia if required for the Purposes. We will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

PERSONAL INFORMATION FROM MINORS AND OTHER INDIVIDUALS

As a parent or legal guardian, please do not allow any individuals under 18 years of age under your care to submit any personal data to us. In the event that such personal data is provided to us, you hereby consent to the processing of the minor’s personal data and personally accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.

As a person who is appointed by a court to manage the affairs of any individuals who is incapable of managing his or her own affairs or a person who is authorized in writing by such individuals to act on his or her behalf, please do not allow such individuals to submit any personal data to us. In the event that such personal data is provided to us, you hereby consent to the processing of the individual’s personal data and personally accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.

REVISIONS TO THE NOTICE

This Privacy Policy may be revised by us from time to time and if there is any revision, it will be posted on our website(s) and/or other means of communication deemed suitable by us. This Privacy Policy is made available in Bahasa Malaysia and English. In the event of any discrepancies, the English language version of the Privacy Policy shall prevail.

CONTACT DETAILS

All queries, complaints or requests on the processing of your personal data should be directed to:

Email address: customer@thefaceshop.net.my

This Privacy Policy was last updated on: 1st November 2018


TERMA DAN SYARAT

  • Semua borang berkenaan data peribadi yang dilengkapi adalah untuk tujuuan kegunaan THE FACE SHOP Malaysia dan Nature Smart Malaysia sahaja.
  • Pelanggan dianggap sudah membaca, memahami dan bersetuju dengan terma dan syarat program pengurusan perhubungan pelanggan.
  • Terma dan syarat ditentukan oleh LG HOUSEHOLD & HEALTH CARE MALAYSIA SDN. BHD. (formerly known as Questeam Sdn Bhd) dan syarikat terserbut mempunyai budi bicara untuk meminda tanpa memberi notis terlebih dahulu.
  • Keahlian tidak boleh dipindah milik.

DASAR PRIVASI

Dasar Privasi ini menerangkan bagaimana LG Household & Health Care Malaysia Sdn. Bhd. (Company No. 290413-V), syarikat-syarikat berkaitan dengan kami, dan sekutu (secara kolektifnya dirujuk sebagai “kami”) mengumpul, menggunakan, mendedahkan atau memproses data peribadi pelanggan kami mengikut Akta Perlindungan Data Peribadi Malaysia 2010 (“PDPA”). Dasar Privasi ini berkaitan dengan data peribadi yang dimiliki oleh kami atau di bawah kawalan kami, termasuk data peribadi dalam pemilikan organisasi yang kami melibatkan untuk mengumpul, menggunakan, mendedahkan atau memproses data peribadi untuk tujuan kami.

MENGAPA KAMI MENGUMPUL DATA PERIBADI ANDA?

Kami mengumpul dan memproses data peribadi yang anda berikan secara sukarela untuk mendapatkan ulasan tentang barangan dan perkhidmatan kami, pengiklanan, pemasaran dan komunikasi, program pengurusan hubungan pelanggan, dan apa-apa tujuan yang berkaitan (“Tujuan”).

Kami mungkin akan menggunakan maklumat anda untuk menghubungi anda bagi Tujuan tersebut.

APAKAH JENIS DATA PERIBADI YANG KAMI KUMPUL DARI ANDA?

Apabila anda setuju untuk mengambil bahagian dalam program pengurusan hubungan pelanggan kami, kami mungkin akan mengumpul data peribadi anda, seperti:

  • maklumat demografi, termasuk butir-butir pengenalan, jantina, tarikh lahir, dan butiran hubungan; dan
  • data peribadi sensitif, termasuk kepercayaan agama atau kepercayaan lain yang bersifat seumpamanya;

Penyediaan data peribadi anda adalah secara sukarela.

SIAPA YANG AKAN LIHAT DATA PERIBADI ANDA?

Anda berkongsi data peribadi anda dengan kami, yang akan didedahkan kepada pihak yang berkaitan dengan kami, mana-mana pembekal perkhidmatan pihak ketiga, ejen dan organisasi lain yang kami melibatkan, yang mungkin terletak di luar Malaysia, untuk pemprosesan data peribadi anda oleh pemproses data tersebut, jika diperlukan untuk Tujuan tersebut. Kami akan mengambil langkah-langkah yang munasabah untuk memastikan data peribadi anda dilindungi.

BAGAIMANA KAMI MELINDUNGI DATA PERIBADI ANDA?

Untuk melindungi data peribadi anda daripada akses, pengumpulan, penggunaan, pendedahan, penyalinan, pengubahsuaian, pelupusan atau risiko yang serupa tanpa izin, kami telah memperkenalkan langkah-langkah pentadbiran, fizikal dan teknikal yang sesuai untuk menjamin keselamatan semua penyimpanan dan penghantaran data peribadi oleh kami, dan hanya mendedahkan data peribadi secara dalaman dan kepada pembekal perkhidmatan pihak ketiga dan agen kami pada dasar yang perlu diketahui sahaja.

BERAPA LAMA AKAN KAMI MENYIMPAN DATA PERIBADI ANDA?

Kami mungkin akan menyimpan data peribadi anda selama data peribadi tersebut diperlukan untuk memenuhi Tujuan tersebut, atau seperti yang diperlukan atau dibenarkan oleh undang-undang berkaitan.

Kami akan berhenti menyimpan data peribadi anda, atau menghapuskan cara yang mana data tersebut boleh dikaitkan dengan anda, dengan seberapa segera munasabah jika diandaikan bahawa penyimpanan itu tidak lagi memenuhi Tujuan tersebut yang mana data peribadi dikumpulkan, dan tidak lagi diperlukan untuk tujuan undang-undang atau perniagaan.

BAGAIMANA UNTUK MEMBATALKAN KEIZINAN

Keizinan yang anda berikan untuk penggunaan dan pemprosesan data peribadi anda akan tetap sah sehingga ia dibatalkan oleh anda. Anda boleh membatalkan keizinan dan minta kami untuk berhenti menggunakan, memproses dan / atau mendedahkan data peribadi anda dengan mengemukakan permintaan anda melalui e-mel kepada customer@thefaceshop.net.my.

Sila ambil perhatian bahawa pembatalan keizinan tidak menjejaskan hak kami untuk terus menggunakan, memproses, dan mendedahkan data peribadi anda di mana penggunaan, pemprosesan, dan pendedahan tanpa izin tersebut dibenarkan atau dikehendaki di bawah undang-undang berkaitan.

BAGAIMANA UNTUK MENGAKSES ATAU MENGEMASKINI DATA PERIBADI ANDA?

Jika anda ingin membuat (a) permintaan untuk mengakses untuk mendapatkan salinan data peribadi anda dalam simpanan kami atau maklumat tentang cara kami menggunakan atau mendedahkan data peribadi anda, atau (b) permintaan pembetulan untuk membetulkan atau mengemaskini apa-apa data peribadi anda dalam simpanan kami, anda boleh mengemukakan permintaan anda melalui e-mel kepada customer@thefaceshop.net.my.

PEMINDAHAN DATA PERIBADI KE LUAR MALAYSIA

Data peribadi anda mungkin akan dipindahkan ke mana-mana tempat di luar Malaysia jika diperlukan untuk Tujuan tersebut. Kami akan mengambil langkah-langkah untuk memastikan bahawa data peribadi anda terus menerima standard perlindungan yang sekurang-kurangnya setanding dengan PDPA.

MAKLUMAT PERIBADI DARIPADA KANAK-KANAK DAN INDIVIDU LAIN

Sebagai ibu bapa atau penjaga yang sah, sila melarang individu-individu di bawah umur 18 tahun di bawah jagaan anda untuk menghantar data peribadi kepada kami. Sekiranya data peribadi tersebut diberikan kepada kami, anda dengan ini memberi keizinan untuk pemprosesan data peribadi kanak-kanak berkenaan, dan secara peribadi menerima dan bersetuju untuk terikat dengan Dasar Privasi ini dan bertanggungjawab atas tindakan kanak-kanak berkenaan.

Sebagai seseorang yang dilantik oleh mahkamah untuk menguruskan urusan mana-mana individu yang tidak mampu menguruskan hal ehwalnya sendiri atau orang yang diberi kuasa secara bertulis oleh individu tersebut untuk bertindak bagi pihaknya, sila melarang individu-individu tersebut untuk menghantar data peribadi kepada kami. Sekiranya data peribadi tersebut diberikan kepada kami, anda dengan ini memberi keizinan untuk pemprosesan data peribadi individu berkenaan, dan secara peribadi menerima dan bersetuju untuk terikat dengan Dasar Privasi ini dan bertanggungjawab atas tindakan individu berkenaan.

PINDAAN NOTIS INI

Dasar Privasi ini boleh dipinda dari semasa ke semasa dan jika terdapat sebarang pindaan, ia akan dipaparkan di laman web kami dan/atau melalui cara-cara komunikasi yang lain yang kami anggap sesuai. Dasar Privasi ini disediakan dalam Bahasa Malaysia dan Bahasa Inggeris. Sekiranya terdapat sebarang percanggahan, Dasar Privasi versi Bahasa Inggeris akan digunapakai.

MAKLUMAT HUBUNGI

Semua pertanyaan, aduan atau permintaan mengenai pemprosesan data peribadi anda harus ditujukan kepada:

Alamat e-mel: customer@thefaceshop.net.my

Dasar Privasi ini dikemaskini pada: 1st November 2018